Asset Management oversees the full asset lifecycle from initial asset acceptance to the final liquidation of obsolete assets. The department has four teams: EAM, which focuses on maintenance compliance and asset TCO, Supplier Relations, which manages external relationships to improve supplier KPIs, Asset Reliability, which owns development and adoption of industry best maintenance strategies, and MRO Inventory, which oversees spare part stocking strategies to optimize asset uptime while minimizing holding costs.
Our customers include the largest retailers in the United States. The Customer Service team’s main function is the management of customer accounts, which may include scheduling PO’s, troubleshooting orders or handling delivery concerns. Our team manages daily and weekly in-stock levels and acts proactively to maintain healthy inventory levels. Customer Service is a liaison between external customers, the Sales team and other departments. The goal of this department is to ensure that we meet our customer’s needs while keeping Niagara’s best interests in mind.
Our Finance department is centralized and serves as hub and resource for all financial information related the entire organization. The Finance team covers a broad spectrum of functions. The primary focus is reporting and compliance, with transaction management in financial accounting. Finance is an integral part of supporting value creation by identifying opportunities and providing critical information and analysis to make optimal operating and strategic decisions. The main teams in Finance are Accounts Receivable and Accounts Payable, Financial Reporting, Tax, Cost Accounting, Financial Analysis, Corporate Finance and PLM.
Through the use of the latest data and technology, our Human Resources team proves its dedication to the health, wellness, and safety of everyone in the Niagara Family. Human Resources provides Team Members with the tools and support they need to thrive professionally and personally. The HR department works hard to ensure that Team Members receive personalized attention in our plants as well as at HQ. The HR team includes various groups such as Human Resources (Employee Relations), Training and Talent Development, HR Operations (Benefits, People Analytics and Compensation, Optimization and Technology and Payroll) and Talent Acquisition.
The Information Technology team is responsible for different pieces of technical services. These include architecture, hardware, networking, design, engineering and the implementation of business systems and processes. The goal of IT is to serve the needs of both internal and external customers, which increases efficiency and value throughout the company. Our most common internal customers are Supply Chain, Manufacturing, Compliance, Procurement, Quality, Sales and Product Development. Other teams in IT are Infrastructure, Applications and Service Desk.
The International Business Development team is dedicated to leading projects that drive global expansion for Niagara. The team is driven by strong analytical skills combined with knowledge of the product and market to build a lasting pipeline. This team is responsible for statistical data mining of various global databases to provide unbiased presentation of data, performing extensive data analysis and providing analytical insight regarding international markets to shareholders.
Logistics Operations ensures that we have transit available to ship Niagara’s products. The objective is to ensure the customer receives their order on the desired date and at the desired location. The Logistics team identifies scheduled purchase orders in the Oracle Transportation Management (OTM) system and deploys bulk planning based on pre-determined contracted rates with our carriers for the specified lanes.
New Product Development
New Product Development is a department dedicated to leading projects from concepts and ideas to First Validation Run at Niagara. Team Members have strong analytical skills, detailed knowledge of the product development process and the ability to build and maintain positive relations. This team aims to help achieve company goals of bringing the highest quality products to market quickly.
Packaging Development provides technical expertise in the selection, testing and qualification of raw materials, including PET and HDPE resins, labels shrink and stretch films, pallets and other indirect components. The team also creates pallet patterns and packaging components for new products and supports our packaging sustainability initiatives. This department works closely with the Procurement and Replenishment teams to execute their raw material allocation strategies and provides support to Sales and Quality Assurance in the resolution of packaging-related complaints. We focus on identifying cost savings opportunities and staying on top of industry and commercial trends.
Procurement's main function is securing contracts with vendors to purchase needed materials in a way that is best for the company. Procurement is also responsible for the acquisition of essential components of Niagara’s supply chain, including carriers, warehouses and raw materials. The Intralogistics team within Procurement secures contracts for third party warehouse facilities, warehouse space, carriers for the shipment of spring water to Niagara facilities and short-term finished goods transportation.
Quality Assurance is responsible for making sure that all products meet our internal, customer and regulatory specifications. Working with the Manufacturing, Engineering, Product Development and Compliance departments, the Quality Assurance team develops systems, creates testing procedures and reviews manufacturing processes to ensure safe quality products for our consumers. This department also includes subject matter experts in food science, packaging quality, supplier quality, beverage and water systems, hydrogeology and sanitation.
Research & Development
Research and Development (R&D) works to design and engineer improved products, materials and processing methods to serve the needs of both internal and external customers, increasing efficiency and value throughout the company. The team is broken out into several groups including, materials, technology and packaging. Our most common internal partners include Compliance, Manufacturing, Procurement, Quality, Sales and Product Development.
Sales is responsible for building and managing all Niagara customer relationships and handles all package pricing, promotional programs and overall business development. The team works with private label and branded bottled water programs. As the face of the company to each customer, sales Team Members aim to ensure that customer needs are met. The team also leads the growth efforts for Niagara’s rapid expansion.
Supply Chain Planning
Supply Chain Planning reviews customers’ orders in the system as well as forecasts demand to create a production schedule to satisfy all customer orders for on-time delivery. The Operations team develops a strategic service plan based on the sales forecast, demand planning which is responsible for forecasting anticipated customer needs, the Replenishment group ensures raw materials are available for the production of finished goods, and the Finished Goods Planning team conducts tactical planning for individual plants and customer solutions.
Supply Chain Solutions
Supply Chain Solutions includes two teams: Business Intelligence and Continuous Improvement. The Business Intelligence team analyzes data for all teams in Supply Chain. The team’s central focus is data acquisition, analysis and presentation. The Continuous Improvement team monitors current processes and technology in order to suggest new ways to improve based on their findings.
Systems Engineering is a subset of engineering that focuses on how to design and manage complex engineering systems over their life cycles. The team works with issues such as reliability, logistics, coordination of different teams, evaluation measurements and other disciplines that become more difficult when dealing with large or complex projects. Systems Engineering deals with work-processes, optimization methods and risk management tools in these projects. It overlaps with technical and human-centered disciplines such as control engineering, industrial engineering, logistics engineering and project management
Technical Services is committed to continuing knowledge growth in our plants by creating, updating and delivering the curriculum as we lead our industry in innovative technology. Our curriculum includes instructor-led classroom training, instructor-led hands-on training and Original Equipment Manufacturer (OEM) training for our machine centers and warehouses. The Technical Services team also creates learning paths designed to empower our Team Members to build individual development plans to perform their roles with confidence and autonomy.
Technical Engineering provides specialized equipment support for other departments that leads to cost savings, increased line efficiencies and added value. The Technical Engineering teams, Bottling and Injection and Automation, can collaborate with R&D for trials, Project Engineering for pack commissioning and with individual plants for specific projects and rebuilds.